Dream Roof Privacy Policy

1. Who We Are (Data Controller)

Dream Roof operates as a specialist UK roofing and spray foam insulation remediation contractor. For the purposes of data protection legislation, Dream Roof is the Data Controller responsible for your personal information.

Contact Details:

• Business Name: Dream Roof
• Headquarters: East Portway Business Park, Andover, SP10 3FG
• Freephone Helpline: 0800 303 2040
• Email: info@dreamroof.co.uk

2. The Information We Collect

We collect personal information directly from you when you interact with our website, request a site survey, fill out our web forms, or speak with our office team. This information includes:

• Contact Information: Full name, telephone number, email address, and property postcode.
• Property Details: Information regarding your attic/loft structure, insulation type (e.g., open-cell or closed-cell spray foam), mortgage lender queries, or survey inspection reports.
• Technical & Usage Data: Internet Protocol (IP) addresses, browser type, referral sources, and device information automatically gathered via cookies and standard web diagnostics.

3. How We Use Your Data & Lawful Bases

We process your personal data strictly for legitimate business and contractual purposes under UK GDPR guidelines:

• Service Delivery (Contract Basis): To process your site survey requests, arrange non-destructive loft inspections, carry out spray foam removal, and issue surveyor-compliant completion certificates.
• Customer Support & Enquiry Management (Legitimate Interest): To respond to messages, clarify mortgage valuation concerns, and provide phone assistance via our helpline.
• Form Submissions: Online form submissions on our site are processed securely via encrypted API gateways (Web3Forms) solely to relay your message to our internal office team.

4. Data Sharing & Third Parties

We respect your privacy and never sell, rent, or trade your personal data to third-party marketing companies under any circumstances. We only share information with third parties where strictly necessary:

• Sub-Contracted Engineers & Survey Teams: Direct in-house or authorized personnel carrying out scheduled property inspections.
• Legal & Regulatory Bodies: Law enforcement or government entities where required by UK law or court order.
• Encrypted IT Processors: Secure cloud-hosting, email routing, and form endpoint services operating under strict data processing agreements.

5. Photographic Records & Survey Documentation

As part of our certified removal protocol, our technicians capture before-and-after photographs of your roof rafters, joists, and timber moisture meter readings. These images are utilized strictly to generate your lender-accepted RICS completion pack and are kept securely on our records for verification purposes.

6. Data Security & Retention

We implement robust physical, technical, and organizational security measures (including HTTPS SSL encryption) to prevent unauthorized access, alteration, or loss of your personal information.

Personal data collected for project quotes and site surveys is retained for as long as necessary to fulfill contractual obligations, resolve lender queries, or meet UK statutory tax and accounting standards (typically up to 6 years following completion).

7. Your Rights Under UK GDPR

Under UK data protection laws, you possess the following rights regarding the personal data we hold about you:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data where there is no legal obligation for us to retain it.
• Right to Restrict or Object: Object to or restrict processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email us directly at info@dreamroof.co.uk or call 0800 303 2040.

8. Cookie Policy

Our website utilizes essential functional cookies to allow user navigation, session stability, and secure form submissions. You can adjust your web browser settings to decline or block non-essential analytics cookies at any time without compromising the main features of our website.

9. Updates to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. The revised policy will always be published directly on this URL with an updated revision date.

10. How to Contact the Supervisory Authority

If you have concerns regarding our data handling that we are unable to resolve directly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK independent authority for data rights: https://ico.org.uk/.